Privacy Policy of Right Balance Psychiatry

Effective Date: 12/12/2025

At Right Balance Psychiatry (“we,” “us,” or “our”), we value your privacy and are dedicated to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you opt into our SMS messaging service. By opting into our SMS communications, you acknowledge and agree to the terms outlined below, in accordance with the latest regulations under the Telephone Consumer Protection Act (TCPA) and the Campaign Registry guidelines.

1. Information We Collect

When you opt into our SMS messaging program, we collect the following types of personal information:

  • Phone Number: The mobile number you provide when you opt in.
  • Message Interaction Data: Includes delivery status, responses, and engagement metrics related to the messages sent.
  • Consent Data: Documentation of when and how you gave consent to receive SMS messages, including the method of opt-in (e.g., web form, keyword, or verbal consent).

2. How We Use Your Information

We use your personal information for the following purposes:

  • To Send Relevant SMS Messages: These may include appointment reminders, health tips, service updates, and other important communications that you have agreed to receive.
  • To Comply with Applicable Regulations: Ensuring compliance with the TCPA and other federal guidelines.
  • To Improve Our SMS Services: We track engagement metrics to optimize the effectiveness of our communications.

Your information will only be used for the purposes for which you opted in and will not be used for unrelated marketing or communications.

3. Consent for SMS Communications

When you consent to receive SMS communications, we ensure that your phone number and consent remain confidential. We will not sell or share your information with third parties or affiliates for marketing purposes. Your phone number and consent will only be used to facilitate communication with you.

4. Types of SMS Communications

After granting consent, you may receive the following types of SMS messages:

  • Appointment Reminders: Notifications for upcoming appointments or events.
  • Health Tips & Service Updates: Relevant health information and updates about our services.
  • Important Communications: Messages related to your care or other essential communications.

Please note that the frequency of messages may vary, and standard message and data rates from your carrier may apply. To stop receiving SMS messages, simply reply “STOP” to any message. For assistance, reply “HELP.”

5. Opt-Out Instructions

You can opt out of our SMS service at any time by replying “STOP” to any message. After opting out, you will no longer receive SMS communications unless you opt back in. For support or assistance, reply “HELP” or contact us directly at:

6. Data Sharing and Disclosure

We do not sell or share your personal information with third parties for marketing purposes. However, we may share your data with trusted third-party service providers that assist in delivering our SMS services, such as telecommunications providers. These third parties are required to keep your information confidential and are prohibited from using it for any other purpose.

Additionally, we comply with the Do Not Call (DNC) Registry. We will not send promotional messages to numbers listed on the National Do Not Call Registry unless we have received your explicit consent.

7. Security of Your Information

We implement reasonable measures to protect your personal information from unauthorized access or misuse. However, please note that no system can be completely secure, and we cannot guarantee absolute security during data transmission or storage.

8. Record-Keeping and Proof of Consent

In compliance with TCPA and Campaign Registry regulations, we maintain records of your opt-in and opt-out actions, including timestamps and methods of consent. These records are securely stored and may be used to demonstrate our compliance with regulatory requirements if necessary.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If significant changes are made, we will notify you via SMS or post the updated policy on our website. Continued use of our SMS service after any such changes will be considered acceptance of the revised policy. Please review this Privacy Policy periodically for updates.

10. Contact Us

If you have any questions about this Privacy Policy or would like to update your SMS preferences, please contact us:

We respect your privacy and are committed to providing a safe and secure communication experience.